Refund policy

At Paw Nest Shop, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms below.

Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition in which you received it.

  • Be unworn or unused.

  • Include all original tags.

  • Be in its original packaging.

  • Include the receipt or other proof of purchase.

Items that do not meet these requirements may not be eligible for a return or refund.

How to Start a Return

To request a return, contact our customer support team at:

Email: pawnestshop9@gmail.com

Please include your order number and reason for the return when contacting us.

Once your return request has been reviewed and accepted, we will provide instructions on how and where to send your package.

Please do not send any item back without first contacting us and receiving return authorization. Items returned without prior approval may not be accepted.

Return Address

A specific business/return address is not currently listed in this policy.

Once your return request has been approved, our customer support team will provide you with the appropriate return address and return instructions.

Do not ship a return to an address unless it has been provided or confirmed by our customer support team.

Damages and Issues

Please inspect your order when you receive it.

If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible at pawnestshop9@gmail.com so we can review the issue and work toward an appropriate resolution.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

  • Perishable goods, such as food, flowers, or plants.

  • Custom or personalized products.

  • Personal care products.

  • Hazardous materials.

  • Flammable liquids or gases.

  • Sale or final-sale items.

  • Gift cards.

Please contact us at pawnestshop9@gmail.com if you have questions about whether a particular product is eligible for return.

Exchanges

The fastest way to receive a different item is to return the original eligible product. Once your return has been accepted, you may place a separate order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at pawnestshop9@gmail.com.

Contact Information

For questions about returns, refunds, damaged items, or exchanges, please contact us:

Website: pawnestshops.com
Email: pawnestshop9@gmail.com
Phone Number: Not currently provided
Business/Return Address: Not currently provided; the applicable return address will be provided after your return request is approved.

Policy Summary

Return Period: 30 days after receiving your order
Refund Processing Time: Within 10 business days after return approval
Support Email: pawnestshop9@gmail.com
Website: pawnestshops.com